Refund policy

Thank you for your interest in Vymic products. This policy explains when we can and cannot cancel an order or issue a refund.

Digital products are non-refundable once delivered

Everything we sell is a digital download. Once your order is complete and the download link has been issued, we are unable to offer a refund, because a digital file cannot be returned the way a physical product can.

By completing your purchase you acknowledge that you are buying a non-tangible, irrevocable digital product, and that your right to cancel ends once the files have been made available to you.

Exceptions

We do issue refunds in the situations below. Email us at hello@growgeni.com with your order number and we will sort it out.

• You did not receive your download. If your download link has not reached you within 24 hours of purchase and we cannot deliver it after you contact us, you get a full refund. Please check your spam folder first, and tell us the email address you used at checkout.
• The files are faulty or will not open. If a file is corrupt or incomplete, we will replace it. If we cannot, you get a full refund.
• You were charged twice. Duplicate charges for the same order are refunded in full.
• You were charged but no order was created. Send us the payment reference and we will refund it.

Please contact us within 14 days of your purchase date, so we can look into it while the payment records are still current.

What is not a refund reason

The product page shows the full contents, real sample pages and exact page counts before you buy. For that reason we do not refund for a change of mind, for buying by mistake, or because you decided after downloading that the material was not what you wanted. If you are unsure whether the bundle suits your child, email us before you buy and we will tell you honestly.

How refunds are paid

Approved refunds go back to your original payment method. We process them within 2 business days of approval; your bank or card issuer then usually takes a further 5 to 10 business days to show the credit.

Order cancellation

Orders cannot be cancelled once placed, because delivery is instant and automatic. If something has gone wrong with your order, contact us and we will handle it under the exceptions above.

Before you raise a chargeback

If something is wrong, please email us first. We would far rather fix it directly than have you dispute the charge with your bank, and we reply quickly.

Contact

Questions about this policy? Email hello@growgeni.com We aim to reply within one business day.